Frequently Asked Questions Torres del Paine

Contact & Important Information about Torres del Paine

  • All of our guides are Wilderness First Response (WFR) certified, guaranteeing that they have the necessary knowledge and abilities to aid people in remote locations.

    In the Park administration, 15 minutes from the hotel, there is a paramedic stationed year round.

    For more serious situations there is a hospital in Puerto Natales, 1.5 hours from the hotel, as well as the Clínica Magallanes in Punta Arenas, which is 5 hours from the hotel.

    Contact us if you have any questions.

  • Telephones (56 2) 3952580, (56 2) 3952581, (56 2) 3952582, fax (56 2) 3952584, or by email

  • Neither the hotel nor the surrounding areas have cell phone signal.

About Explora in Torres del Paine

  • We recommend a minimum of five nights to have an exploration experience that allows you to deeply discover Patagonia, although we are sure that when discovering the wonders of Torres del Paine National Park, you will feel like you needed more time. Six nights are a good alternative to achieve a more comprehensive knowledge of the area.

  • At the time of booking you must select a room with either a king size bed or two double beds. Being in the lodge, if you require, you may change your bed, subject to availability.

  • No, they only have heating.

  • Transport between airports and the lodge is based on the flight plans, both incoming and outgoing. You can see more information here.

  • Vans, large and comfortable, with capacity for 14 travelers.

  • Yes, we have a program that connects by plane this two destinations with an additional cost. See our air connections here.

  • We provide (without additional cost) walking sticks and all the necessary equipment for horseback riding. Please consult the list of equipment to bring.

    Check our What to pack list.

  • Because we are in remote areas, Wi-Fi access in common areas is limited.

  • No. At Explora tips are voluntary. If you wish to leave one, you can do so at reception at the end of your stay. It will be divided among all those who contributed to make your trip a unique experience. We suggest you leave $100 per stay per visitor.

  • Our coordinates are:

    51º6’58.07”S 72º59’27.01”W

  • Explora Torres del Paine / Punta Arenas: 390 km

    Explora Torres del Paine / Puerto Natales: 140 km

    Explora Torres del Paine / Cerro Castillo: 78 km

    Explora Torres del Paine / Cancha Carrera: 87 km

    Explora Torres del Paine / Calafate: 376 km

    Explora Torres del Paine / El Chaltén: 400 km