SAFETY PROTOCOLS
We are ready to welcome our travelers!
The safety of our travelers and teams has always been top priority. Therefore, we have worked relentlessly to strengthen and develop our cleaning and sanitization protocols in order to ensure your peace of mind while we explore remote landscapes during this uncertain period.
COVID-19 poses a new type of challenge. We have been working with a highly qualified team of infectious diseases specialists in compliance with the recommendations by health care officials in each country –Chile, Peru, and Argentina. In Chile, we already have the WTTC Safe Travel and Travel Service (Sernatur) labels.

OUR SAFETY PROTOCOLS
PCR TEST REQUEST
To protect the health of all our travelers, every resident traveler who enters our hotels must submit a negative PCR test, effective for a maximum of 72 hours before arriving to the destination.
HEALTH STATEMENT
As a first measure, before arriving in the destination each traveler must sign a sworn heath status statement.
UP TO 50% CAPACITY
We will reduce by 50% the total capacity of our lodges during the first months of operation to improve sanitization targeting and allow for an effective social distancing in all our areas.
USE OF FACE MASKS AND AVAILABLE HAND SANITIZER GEL
Hand sanitizer gel will be available in specific spots for those who require it.
Face masks should be worn at all times.
TRANSFER OF A MAXIMUM OF SIX TRAVELERS IN SANITIZED AND DISINFECTED VEHICLES.
Our safety measures begin from the moment we transfer you to any of our lodges.
• Only a maximum of six travelers can board our vans, which will be ventilated, sanitized, and disinfected before each trip.
• All points of contact, like seats, handles, doors, and windows will be disinfected with a superheated saturated dry steam machine at 180°C and 70% alcohol.
• The use of face masks will be mandatory during the entire trip and there will be sanitizer gel available as required by the traveler.
CHECKING YOUR TEMPERATURE BEFORE ARRIVAL AND BEFORE GOING OUT TO EXPLORE
All travelers must have their temperature checked with an infrared thermometer before boarding the transfer vans and every morning before going out to explore. Similarly, staff shall have their temperature checked when taking their shift.
SANITIZATION OF LUGGAGE AND SHOES WHEN ARRIVING TO THE LODGE
Travelers’ luggage will be fully sanitized upon arriving to the lodge and before taking it to your room, with a superheated saturated dry steam machine. Shoes will be disinfected in sanitizing footbath mats placed in every access to explora’s facilities.
COMMON AREAS
The bar, dining, and living rooms shall have a 60% seating capacity. 1.5 meter physical distancing between staff and travelers, and the correct use of facial masks, will be mandatory at all times and in all our facilities.
QR A LA CARTE MENU AND ROOM SERVICE
• The dining room and bar menu will be available with a QR code, removing all menus in hard copies.
• Linen will be changed every time a traveler leaves a table.
• All meals will be a la carte. There will be no buffets in our meal service.
• Room service will be available, but in order to respect physical distancing waiters cannot enter the room. Dishware will be served and removed at the room’s door.
• You may request breakfast the night before and lunch and dinner with two hours in advance of the time set by the dining room. You can pick up the tray at the bar and eat wherever you wish.
SPA WITH A 50% CAPACITY AND THOROUGH SANITIZATION
• The operation of our relaxation areas will also be modified to ensure our travelers’ peace of mind and comfort. There will be a 50% reduction in the capacity of the pools and spa’s common areas, while saunas and jacuzzi will be available booking in advance.
• Massages will be available booking in advance. Between one appointment and the next we will take more time than usual so as to thoroughly sanitize the room and the elements used in every session.
• The use of face masks is mandatory for travelers and the masseur during the procedure. Our masseur will meet a rigorous sanitization procedure before and after the massage.
CLEANING OF RESTROOMS
Restrooms located in common areas will be cleaned every 30 minutes.
ROOMS THOROUGHLY CLEANED AND SANITIZED
• Prior to your arrival, the room will be ventilated during three hours and then sanitized with a saturated dry steam machine superheated to 180°C.
• Thorough cleaning and sanitization of every room will be reinforced. Ventilation will be mandatory during the entire room cleaning process and we will used certified cleaning products that ensure the elimination of the virus.
• Surfaces such as handles, tables, chairs, shelves, hangers, telephone, safes, lamps, restrooms, etc., will be sanitized with diluted Peroxide, a broad-spectrum disinfectant.
• Travelers shall decide not to have their rooms cleaned in case they don’t want anybody from entering their room while they are out exploring or in the common areas.
EXPLORATIONS WITH A MAXIMUM OF SIX TRAVELERS AND PREVENTIVE MEASURES
• Our explorations take place in nature, in open places where there is usually no contact with other people.
• The meetings with the guides to choose the explorations take place with social distancing; common areas will have their capacity reduced to 60%.
• Before leaving to an exploration, every traveler will have his/her temperature checked and we will provide fully sanitized implements.
• During transfer, the same protocols detailed for the transportation to the lodge before check-in will be followed: Thorough sanitization of the van and a maximum capacity of six travelers.
• During the exploration, there will be social distancing. Every traveler will receive a lunch box prepared under the strictest safety protocols.
• Using facial masks during the explorations is mandatory. We recommend you to take the personal hand sanitizing gel that you will find in your room.
MEDICAL SUPPORT
We have remote medical support available in every destination.
PROTOCOL IN CASE A COVID-19 CASE IS FOUND
If a traveler shows Covid-19 symptoms, our reaction protocol designed under the rules and standards of the country’s health authorities will be triggered.
• Based on the rules of the local authority, if upon arriving at the airport a traveler has two or more symptoms, he/she cannot be transferred to the lodge. Both the traveler and his/her companions must follow the instructions of the local health care authorities.
• If during his/her stay a traveler shows two or more symptoms, it will be defined as a “suspect case” and reported immediately to the health care authorities requesting a PCR test, proceeding as indicated by the authorities.
• explore will provide all the information available and guide you in the steps to follow.
In case a person is diagnosed with Covid-19, we will activate our reactive protocol designed under the rules and regulations of the country’s health care officials.
Do not hesitate to contact us in case you have any questions or concerns regarding these measures. Our booking team is informed and ready to share these safety measures and cleaning protocols with you. We encourage you to know them in detail so you can plan your trip safely.
You will feel at home. We will be looking after you at all times, so when the time comes and we can welcome you again, you can live a unique experience at our destinations, without any worries in your mind except to enjoy your exploration with us.
For terms and conditions of health emergency COVID-19, click here.