Our special safety policies - Luxury Experiences

OUR SPECIAL SAFETY POLICIES

The safety of our travelers and team has always been our top priority. This is why we have been working relentlessly to ensure travelers their peace of mind while we explore remote territories during this uncertain period.

The COVID-19 poses a new type of challenge, but we will face it with a highly-trained team and strengthened protocols.

As a first measure, we will reduce by 50% the total capacity of our lodges during October and November so as to ensure effective sanitization and social distancing in all our areas.

To face the advance of the COVID-19, we have implemented the following measures recommended by the WHO, the scientific community, and local authorities:

    • Upon arrival
      Safety measures are in place starting from the transfers to all our lodges. Only a maximum of six travelers will be permitted in each van, which will be sanitized and disinfected before every trip. Travelers will have their temperature checked and must disinfect their shoes before boarding the vehicle.Upon arriving in the lodge, all luggage will be fully sanitized and travelers must disinfect their shoes again before entering the explora facilities. The use of face masks will be required at all times and alcohol gel will be available in different areas.
    • Common areas 
      Social distancing is required within all our facilities. We will adapt our dining rooms to welcome travelers while meeting all the appropriate standards to guarantee their safety:

      • The menu will be available through a QR code thus eliminating hard copies.
      • Table linen will be changed after every use.
      • All meals will be “à la carte”, removing buffets. Room service will also be available.
      • The Grab & Go service will be available for all our meals so travelers can take their food to their rooms, terraces, or other areas of their preference.

      The relaxation areas will also be adapted to ensure travelers’ peace of mind and comfort. The spa will offer a fully personal experience, increasing the time between massage sessions to thoroughly disinfect the room and every implement used. The total capacity in the pool and spa areas will be reduced by 50%.

    • Rooms 
      Rooms will be thoroughly cleaned and sanitized. All paper-based information will be removed and replaced with QR codes for travelers to check the information required in their mobile phones.Travelers can choose not to have their rooms cleaned in case they don’t want anybody entering their rooms while they are exploring or in common areas. They can also opt out of the turndown service, which is the practice of staff entering the guest’s room to prepare the bed for use.
    • Our explorations
      The cleanliness and safety protocols of our facilities, vehicles, and exploration equipment will be enhanced. We will increase the frequency with which we clean, disinfect, and ventilate common areas. Exploration equipment will be meticulously cleaned after every use, as well as vehicles’ interiors and exterior.

Why explora is already positioned for this

Why <em>explora</em> is already positioned for this

What defines explora will also be the cornerstone to create a safe operation during the COVID-19 times. Some of our most important operational features to ensure your safety are the following:

  • We always travel in small groups.
  • Our philosophy has always been to look for uncrowded places, being in a natural setting that is as quiet as possible.
  • Our operations are expansive but intimate. When you are in the hotel, you can see that being by yourself is possible.

You will feel at home. We will be looking after you at all times, so when the time comes and we can welcome you again, you can live a unique experience at our destinations, without any worries in your mind except to enjoy your exploration with us.

 

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