Important information regarding the coronavirus COVID-19 situation
At explora we are doing everything we can to ensure safe travels and provide maximum flexibility. Along these lines, we want to keep you updated on the current situation of the coronavirus and the efforts made by governments to contain the pandemic in the countries where our hotels are located.
The Chilean and Peruvian Governments have completely closed their borders preventing travelers from entering their countries.
Due to this situation, we won’t be able to accept travelers during this period. We remain committed to offering our travelers flexible booking options and providing assistance in these uncertain times.
Given these particular circumstances we are making additional adjustments to our individual booking policies:
- For reservations made before March 9th, we are offering our travelers the possibility to reschedule up to 18 months after the original date of the reservation (except for the period between December 20th 2020 and January the 2nd 2021, where rack rates apply).
- For reservations made after March 9th, for the period between March 9thand November 1st 2020, only 10% of the rate as a reservation fee applies, and we offer travelers the possibility of changing dates without fines up to 7 days before their arrival.
If you need additional information or assistance rescheduling your reservation, please don’t hesitate to contact us at: firstname.lastname@example.org or through the telephone numbers in our website.
Sales & Marketing VP.