News

SITUATION AT EXPLORA PATAGONIA, TORRES DEL PAINE NATIONAL PARK

January 2012

(Wednesday January 4, 2012) - We wish to inform you that the reopening of the Torres del Paine National Park, declared yesterday by the President of Chile, corresponds to the northern sector of the park (Laguna Azul, Laguna Amarga, Valle Ascencio) which encompasses almost 80% of the total park area.

Unfortunately the southern sector of the park where the Hotel Salto Chico/explora Patagonia is situated remains closed by order of the government. Although explora Patagonia and all our facilities are intact and undamaged, the authorities have decided that this sector of the park remains off limits to visitors until further notice. It remains uncertain when this sector of the park will be reopened and depends exclusively on the decisions made by the Chilean government authorities, who are currently in the area monitoring the situation.

Due to these circumstances which are beyond our control, we request that all travelers who are scheduled to arrive at explora Patagonia on January 10, 2012, make alternative arrangements which, as we informed previously, are as follows:

  • Reschedule your journey to explora Patagonia to a later date. If you wish, you may combine your visit to explora Patagonia with a second explora destination (Atacama, Rapa Nui or explora travesías), for which we are offering a 50% discount.
  • Rearrange your trip to explora Atacama, explora Rapa Nui or explora travesías. If you wish, you may combine your trip with a second explora destination (Atacama, Rapa Nui or explora travesías), for which we are offering a 50% discount.

We kindly ask all travelers who are scheduled to arrive after January 10 to keep checking our updates, our website (explora.com) and other social media where we will continue to keep you informed of the latest developments regarding this situation.

If you require any assistance making your new travel plans, please call a member of our reservations team on (56 2) 3952800 or write to us at reserve@explora.com. If you would like to contact one of our dedicated representatives in your area, please write to:

North America
Claudia Thorsoe: cthorsoe@explora.com
Ruth López: rlopez@explora.com
Ana María Varela: amvarela@explora.com
Helena Papadelis: hpapadelis@explora.com

Europe and Australia
Ximena Zamora: xzamora@explora.com
Claudia Thorsoe: cthorsoe@explora.com

Brazil
Jean Pierre Beaujanot: jpbeaujanot@explora.com
Giuliano Venegas: gvenegas@explora.com
José Luis González: jgonzalez@explora.com
Claudia Thorsoe: cthorsoe@explora.com

Chile
Patricia Solis: psolis@explora.com
Patricio Gárnica: pgarnica@explora.com

We would like to thank you for your understanding and support during this challenging time.

Sincerely,
explora team