News

SITUATION AT EXPLORA PATAGONIA, TORRES DEL PAINE NATIONAL PARK

January 2012

(Friday, January 6, 2012) - We hereby regretfully inform you that we are forced to cancel the check-in dates of January 14, January 18 and January 22, 2012, due to our inability to provide the quality and service standards we as a company strive for. Although the wild fire is controlled and explora Patagonia and all its facilities are intact, undamaged and there is no danger whatsoever, columns of smoke from the remaining fire hotspots situated in the Valle del Francés sector of the park have moved in the direction of our lodge, compromising our capacity to provide our customary high standard of service.

We have made this decision so that we can ensure the integrity of the travel experience that we as a company offer. It should also be noted that the southern sector of the park, where our Hotel Salto Chico is situated, remains closed to visitors by government orders until further notice.

Due to these circumstances, which are beyond our control, we request that all travelers who are scheduled to arrive at explora Patagonia during these dates make alternative arrangements which, as we informed previously, are as follows:

  • Reschedule your journey to explora Patagonia to a later date. If you wish, you may combine your visit to explora Patagonia with a second explora destination (Atacama, Rapa Nui or explora travesías), for which we are offering a 50% discount.
  • Rearrange your trip to explora Atacama, explora Rapa Nui or explora travesías. If you wish, you may combine your trip with a second explora destination (Atacama, Rapa Nui or explora travesías), for which we are offering a 50% discount.

We kindly ask all travelers who are scheduled to arrive after January 22 to keep checking our updates, our website (explora.com) and other social media where we will continue to keep you informed of the latest developments regarding this situation.

If you require any assistance making your new travel plans, please call a member of our reservations team on (56 2) 3952800 or write to us at reserve@explora.com. If you would like to contact one of our dedicated representatives in your area, please write to:

North America
Claudia Thorsoe: cthorsoe@explora.com
Ruth López: rlopez@explora.com
Ana María Varela: amvarela@explora.com
Helena Papadelis: hpapadelis@explora.com

Europe and Australia
Ximena Zamora: xzamora@explora.com
Claudia Thorsoe: cthorsoe@explora.com

Brazil
Jean Pierre Beaujanot: jpbeaujanot@explora.com
Giuliano Venegas: gvenegas@explora.com
José Luis González: jgonzalez@explora.com
Claudia Thorsoe: cthorsoe@explora.com

Chile
Patricia Solis: psolis@explora.com
Patricio Gárnica: pgarnica@explora.com

We would like to thank you for your understanding and support during this challenging time.

Sincerely,
explora team