explora Chile - Arte de Viaje

explora Patagonia will reopen on February, 23, 2012

janeiro 2012

Dear friends,

As a result of the fire that affected the Torres del Paine National Park between December 27, 2011 and January 13, 2012, and which caused the total closure of the park followed by a partial reopening, we wish to inform you that explora Patagonia’s Hotel Salto Chico will reopen on February, 23, 2012.

Miraculously, the flames did not damage the Hotel Salto Chico, our spa or stables, although for ten days we were affected by smoke and ash from some of the nearby fire hotspots.

After receiving authorization to enter the park, a team of explora executives and damage assessment experts have spent the last two weeks evaluating the extent of the fire damage caused both to the park and to the lodge itself. After a thorough evaluation, we have decided that the Hotel Salto Chico will remain closed until February 22 (included), as we are temporarily unable to offer the high standard of service that our travelers expect and for which we are known.

This carefully considered decision is partly due to the damage caused by smoke to some of the furnishings and other materials. Given that the majority of these items are custom-made exclusively for explora by companies all over the world, replacing them will take some time.

The quality of service that explora provides at all its operations (Atacama, Patagonia, Rapa Nui and travesías) cannot be compromised and for this reason we have decided that we will only reopen the lodge when we are certain that we can fulfill and exceed the high expectations of the travelers who visit us.

Due to these circumstances, we will shortly be contacting all of our travelers who have been affected by this force majeur event to assist them with their reservations.

We are very sorry for any inconvenience that this decision may cause to those travelers affected by this partial closure and we thank you for your understanding. To all our other travelers, we look forward to welcoming you soon.

Sincerely,

Jesús Parrilla
CEO / General Manager
explora