FAQ FAQ FAQ FAQ FAQ FAQ
 

explora PATAGONIA

Frequently Asked Questions

1. What kind of emergency medical services are there?

All of our guides have earned the Wilderness First Responder (WFR) certification and thus have the expertise and skills to assist people in remote areas.

Fifteen minutes from the lodge, a paramedic is stationed at the park administration building throughout the year. More serious emergencies can be treated at the hospital at Puerto Natales, an hour and a half away from the lodge and, if necessary, at the Clínica Magallanes in Punta Arenas, five hours from the lodge.

2. How can my family contact me in case of emergency?

They can call (56 2) 3952580, (56 2) 3952581 or (56 2) 3952582, send a fax to (56 2) 3952584 or email recpatagonia@explora.com

3. What equipment should I bring?

We will provide you – at no additional cost – with walking sticks and leg guards for treks and all of the necessary equipment for horseback riding. Find out about the equipment you need to bring.

4. Is it possible to change the type of room I have?

When making the reservation, you should choose a room with either a king-size bed or two double beds. Once you are in Patagonia, should you so desire, you may change rooms, as long as there is availability.

5. Are the rooms air-conditioned?

No, just heated.

6. What kinds of vehicles are used to travel around at explora?

Vans which are roomy and comfortable with capacity for 8 people.

7. What transfer options are there from Hotel Salto Chico to Punta Arenas, Puerto Natales or El Calafate, Argentina?

We provide the following transfers from explora:

  • To Punta Arenas airport, departure is around 7 hours prior to your flight (earliest departure from explora at 5:00 a.m.).
  • To a hotel in Punta Arenas, departure around 3:30 p.m.
  • (*) (+) From El Calafate, Argentina to Hotel Salto Chico: pick up at hotels in El Calafate from 07.30 to 08.30. Arrival at explora Patagonia at 13.00 approximately.
  • (*) (+) From Hotel Salto Chico to El Calafate, Argentina: Departure from explora Patagonia at 15.00. Arrival at El Calafate at 20.00 approximately.

* The service starts September 1st, 2013 and ends April 30th, 2014.

+ Please note that the cost of transfers at other times shall be assumed by travelers.

8. What are the distances from Hotel Salto Chico to the main locations in the area?

Hotel Salto Chico / Punta Arenas: 390 kilometers (242 miles)
Hotel Salto Chico / Puerto Natales: 140 kilometers (87 miles)
Hotel Salto Chico / Cerro Castillo: 78 kilometers (48.4 miles)
Hotel Salto Chico / Cancha Carrera: 87 kilometers (54 miles)
Hotel Salto Chico / Calafate: 376 kilometers (233.6 miles)
Hotel Salto Chico / El Chaltén: 400 kilometers (248.5 miles)

9. Is it possible to travel to Torres del Paine by plane?

No. The nearest commercial airport is at Punta Arenas. However, there are private flights available from Punta Arenas to Puerto Natales airport and from other towns in Argentina to Cerro Castillo airport on the border with Chile. explora can coordinate transport from our lodge to both airports.

10. Is there mobile phone reception at Hotel Salto Chico?

There is no signal at the lodge nor in the surrounding area.

11. Does the overall rate include a tip?

No. At explora, tipping is voluntary. If you would like to leave a tip, you may give it to lodge reception when your stay is over. This tip will be divided among all who made your trip a unique experience. For those who are unsure about the appropriate amount for a tip, we suggest leaving US$ 100 per traveler per stay.

12. What are the lodge’s coordinates?

S 51º 06’ 96’’
W 072º 59’47’’

13. What is the altitude of the lodge?

Around 50 meters (164 feet) above sea level.

How to get here

From Chile:
from the airport in Santiago, Chile (SCL), take a connecting flight to Punta Arenas (PUQ) which lasts about four hours. From there our staff will take you to Hotel Salto Chico, a trip which lasts about four and a half hours: The journey from Punta Arenas to Posada Rubens, along 200 kilometers (124 miles) of paved road takes two-and-a-quarter hours. From there, the 190 kilometers (118 miles) to Torres del Paine National Park is mainly along dirt roads and takes two hours and 20 minutes. We stop at Posada Rubens for about half an hour for a light meal provided by explora.

From Argentina:
Complimentary transfers between Hotel Salto Chico in Torres del Paine National Park and El Calafate, in Argentina will be available between September and April. Water and snacks will be offered during the drive that covers 374 km and takes 4.5 – 5 hours.

Transfers will be provided by a third party and will be exclusive for explora travelers in the following times:

  • El Calafate – Hotel Salto Chico: pick up at hotels in El Calafate from 07.30 to 08.30. Arrival at explora Patagonia at 13.00 approximately.
  • Hotel Salto Chico – El Calafate: Departure from explora Patagonia at 15.00. Arrival at El Calafate at 20.00 approximately.
* The service starts September 1st, 2013 and ends April 30th, 2014.
** Please note that the cost of transfers at other times shall be assumed by travelers.

Regular transfer schedule

Transfer schedule subject to change without prior notice. Consider a four and a half hour drive between Punta Arenas and Hotel Salto Chico.

explora Patagonia pick up / drop off points

Arrivals pick up
• Punta Arenas Airport: from 10AM to 6PM
• Punta Arenas Hotels: 08:30AM
• Cruceros Australis Dock: 11AM
• Puerto Natales Hotel or Bus Terminal: from 11AM to 11:30 AM
• Cruceros Skorpios Dock from: 11AM to 11:30AM
• Chilean border at Cerro Castillo: 12AM.

Departures drop off
• Punta Arenas Airport (airport drop off available for flights departing after 12:00 PM): 12PM
• Punta Arenas Hotel: 15:30PM
• Cruceros Australis Dock: 11AM
• Argentina border in Cancha Carrera: 12AM